Practical contractor guide

How to follow up on an unanswered quotation

Keep the conversation useful and respectful.

Confirm the basics

Check that the correct approved quotation was sent to the right recipient.Review any response already received and the customer’s preferred communication channel.Agree a sensible follow-up date with the contractor.

Keep the message simple

Reference the job and ask whether the customer has questions.Offer a clear next step, such as a short discussion or scope clarification.Avoid pressure, unapproved discounts or promises about availability.

Record the next action

Log the date, response and agreed follow-up.Refer technical or pricing questions to the contractor.Respect requests not to be contacted and close the loop when the customer declines.

General workflow guidance. Apply your own business requirements and agreed service scope.

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